Refund policy

Return & Refund Policy

We want you to love your jewelry. If something isn’t right, we’ll make it right.

1) What we accept (issues we’ll fix)

We accept returns/claims only for:

  • Items that arrive damaged

  • Items with manufacturing defects

  • Wrong item received

2) What we don’t accept (outside statutory rights)

Unless your local consumer law says otherwise (see the EU/EEA section below), we do not accept returns for:

  • Change of mind / buyer’s remorse

  • Wrong size or style ordered

  • “Not what I expected” / general dissatisfaction not related to a defect

  • Normal wear and tear, accidental damage, or misuse after delivery

Damages, defects, or wrong item — how to report it

Please inspect your order when it arrives and contact us as soon as possible if there’s a problem.

Time limits

  • Please contact us within 10 days of delivery for the fastest resolution.

  • Claims must be submitted no later than 30 days after delivery.

To start a claim, email: help@ameza.store
Please include:

  1. Your order number

  2. A short description of the issue

  3. Clear photos showing:

    • the issue (close-up + a wider shot)

    • the item in its packaging (if possible)

    • any visible packaging damage (if relevant)

If your claim is approved

Depending on the situation, we will offer one of the following:

  • A replacement at no cost, or

  • Store credit, or

  • Another fair solution we agree with you in writing

We’ll keep you updated and share tracking details if a replacement is shipped.

Returns shipping & return address

Please do not send anything back until you’ve contacted us and received return instructions.
If a return is required (for example, if the wrong item was sent), we will provide the correct return address and steps based on your location.

Items sent back without prior approval may not be accepted.

Exceptions / non-returnable items

Unless required by law, we do not accept returns for:

  • Sale items and gift cards

  • Custom / personalised items (where applicable)

  • Items that are not in original condition (worn, used, damaged after delivery)

Hygiene note: where permitted by law, some items that are not suitable for return for health/hygiene reasons after opening may be excluded.

European Union / EEA / UK customers — 14-day right of withdrawal

If your order is delivered to the EU/EEA, you generally have the right to withdraw within 14 calendar days of delivery, without giving a reason, unless an exception applies (for example, clearly personalised goods).

How to withdraw
Email help@ameza.store within 14 days of delivery with:

  • your order number, and

  • a clear statement that you want to withdraw/cancel your order.

(You can also request a standard withdrawal form.)

Returning the item
After you notify us, you must send the goods back within 14 days.

Return shipping cost
Unless we delivered a defective/wrong item, the customer generally bears the direct cost of return shipping.

Refund timing & method
If you withdraw, we will refund payments received within 14 days from the day we’re informed of your decision. We may wait to issue the refund until we receive the goods back or you provide proof of return, whichever is earlier. Refunds are made to the original payment method.

Shipping costs on the original order
Where applicable, the original standard delivery cost is refunded; if you selected a more expensive delivery option, the difference may not be refunded.

Refunds (general)

Once we’ve received and processed your return (or approved a claim), we’ll email you to confirm the outcome. If a refund is approved, it will be issued to your original payment method. Banks and card providers may take additional time to post the refund.

Questions? Email us anytime: help@ameza.store